Service Agreement

Grumble Lawn Care Service Agreement & Terms of Service

 

Definition of Company

For purposes of this Agreement, Grumble Lawn Care shall be referred to as the “Company.” All references to “Company” herein shall mean Grumble Lawn Care, its owners, employees, agents, and subcontractors.

 

By accepting an estimate sent by Company, submitting a signup form, or receiving service, the Customer agrees to the following Terms of Service and Service Agreement (“Agreement”):

Scope of Services

Service is strictly limited to the line items specifically listed in the estimate or signup form provided to the customer. Any services not listed are excluded and may require a separate estimate or written approval.

Service Schedule

Overview
This Service Schedule outlines the number of visits to be provided by the Company during different times of the year. The year is divided into two distinct periods: Summer Maintenance Schedule and Winter Maintenance Schedule.

Definitions

• Summer Maintenance Schedule: April through the end of October
  
  
• Winter Maintenance Schedule: November through the end of March
  
  

Number of Visits

Summer Months (April through October):
The Company will complete four visits per month for weekly plans and two visits per month for biweekly plans.

Winter Months (November through March):
The Company will complete two visits per month for weekly plans and one visit per month for biweekly plans.

 

Turf Health & Watering Responsibility

Customer acknowledges that proper watering is essential to turf health and agrees that maintaining an appropriate watering schedule is solely the Customer’s responsibility. Due to the number of environmental factors beyond the Company’s control (including weather, soil conditions, irrigation issues, pests, disease, and prior lawn condition), the Company makes no guarantees and is not liable for changes in the health, appearance, or condition of the grass or landscaping.

Property Access

Customer agrees to keep the property fully accessible during normal working hours, Monday through Friday, 8:00 AM to 5:00 PM. The Company is not responsible for missed or partial services due to inaccessible areas, including but not limited to locked gates, blocked access, parked vehicles, or other obstructions.

Safety & Work Area Restrictions

For insurance and safety purposes, the Customer agrees to remain at least 15 feet away from all work areas while services are being performed. The Company cannot perform work within 15 feet of non-employees.
All pets and children must remain inside or otherwise completely out of the work area during service.

Debris & Yard Conditions

Customer agrees to keep the yard free of debris including, but not limited to, children’s toys, furniture, hoses, excessive pet waste, and other personal items. It is not the Company’s responsibility to move or clean up toys, furniture, or similar items.
The Company reserves the right to skip any areas that are unsafe, obstructed, excessively soiled, or inaccessible.

Skipped Areas

No refunds or credits will be issued for:

• Areas skipped due to inaccessibility
  
  
• Areas containing debris or obstructions
  
  
• Areas occupied by people or pets
  
  
• Areas outside the scope of this Agreement
  
  

Payment Authorization & Billing

Customer agrees to maintain a valid credit or debit card on file and authorizes the Company to charge the card according to the agreed billing schedule. Billing may occur every four (4) weeks, monthly, or per service, depending on the service plan selected.

Cancellation Policy

Customer may cancel services at any time with a minimum of thirty (30) days written notice.
If services are canceled without providing the required 30-day notice, a 20% administrative fee will be applied to any refunded amounts to cover credit card processing fees and administrative costs. If cancellation is requested during a billing period that has already been paid, services will continue through the end of the current billing cycle. No Refunds will be issued for any prepaid amounts. Customers are responsible for ensuring that cancellation notices are submitted in accordance with this policy and through the customer portal.

Subscription Plans & Commitment Terms

The Company offers two service subscription options:

Month-to-Month Plan

Customers enrolled in the Month-to-Month Plan may cancel service at any time with thirty (30) days written notice, subject to the cancellation terms outlined in this Agreement. Pricing reflects the flexibility of a non-annual commitment.

Annual Service Plan (12-Month Commitment)

Customers enrolled in the Annual Service Plan agree to a minimum service term of twelve (12) consecutive months. This plan is offered at a discounted rate in exchange for the full 12-month commitment.

If the Customer cancels service before completing the full 12-month term, a deferred startup fee equal to one (1) month of service will be applied and charged to the card on file. This fee is not a penalty, but is intended to recover costs and lost revenue associated with providing services at a discounted annual rate, including onboarding, scheduling, and route allocation.

The deferred startup fee will be charged at the time of early cancellation and is in addition to any services already rendered.

Payment Terms for One-Time Services & Projects

For one-time services or project-based work, the Customer agrees to provide and maintain a valid credit or debit card on file. A deposit in the amount specified in the estimate is required to secure the scheduled service date. Appointments are not confirmed and will not be reserved until the required deposit has been received and successfully processed.

The deposit will be applied toward the total cost of the service unless otherwise stated in the estimate. Failure to provide a valid payment method or submit the required deposit may result in cancellation or rescheduling of the appointment at the Company’s discretion.

Any remaining balance for one-time services or projects will be charged to the card on file upon completion of the service unless otherwise agreed to in writing.

 

Payment Authorization & Catch-Up Billing

Customer authorizes the Company to charge the payment method on file for all services rendered under this Agreement. In the event billing is delayed or missed due to payment method changes, expired or declined cards, late reconciliation, processing errors, or other administrative or technical issues, the Customer expressly authorizes the Company to process catch-up billing to bring the account current.

Catch-up billing may include multiple service charges processed in a single transaction or over multiple transactions within a reasonable timeframe. The Customer acknowledges that these charges are for services already performed and agrees not to dispute such charges as unauthorized, provided they correspond to services rendered under this Agreement.

Late Payments, Fees & Collections

Payments not received within thirty (30) days of the invoice date or the date a charge is processed are considered late. Late payment penalties and interest may be applied in accordance with applicable Florida law.

In the event an account becomes delinquent and collection efforts are required, the Customer agrees to be responsible for reasonable administrative and collection costs. A $50 administrative fee will be assessed for any collection efforts that result in legal action, in addition to any court costs, filing fees, or attorney’s fees permitted under Florida law.

Customer agrees to comply with all applicable federal and Florida debtor-creditor laws and acknowledges that the Company will pursue collection efforts in a lawful and commercially reasonable manner.

 

The Company reserves the right to suspend or delay future services until the account is brought current. Any outstanding balances must be paid before services resume.

 

Price Adjustment

The Company reserves the right to adjust the prices for its services at any time. Such adjustments may occur under, but are not limited to, the following circumstances:

1. Customer Additions or Modifications: If the Customer makes additions to or modifications of the property that increase the scope of work or complexity of services—including, but not limited to, additional installations, expansions, or alterations—the Company may increase prices to reflect the additional workload, materials, or resources required.
   
   
2. Unforeseen Difficulties: If, after the initial inspection or assessment, the Company discovers unforeseen difficulties or complexities that were not disclosed by the Customer or apparent during the initial inspection, and which affect the cost or scope of services, the Company may adjust prices accordingly to cover the additional costs and efforts required to address such difficulties.
   
   
3. Changes in Costs: If there are increases in the cost of labor, materials, fuel, equipment, or other inputs necessary to perform services, the Company reserves the right to adjust prices to reflect these changes.
   
   

The Customer’s continued use of the Company’s services following notice of a price adjustment constitutes acceptance of the revised prices.

Scheduling & Service Routes

Customer acknowledges that the Company operates on dedicated service routes. While the Company will make reasonable efforts to maintain consistent service timing, exact visit dates and times are not guaranteed and may fluctuate due to factors outside the Company’s control, including weather conditions, equipment breakdowns, staffing issues, holidays, or other operational considerations.

Additional Terms & Order-Specific Conditions

Customer acknowledges that additional terms, conditions, pricing details, and service descriptions may be included on the Customer’s estimate, proposal, signup sheet, or service order. Such terms are incorporated by reference into this Agreement and are in addition to these general Terms of Service.

In the event of a conflict between this Agreement and the terms listed on an estimate or signup sheet, the terms contained in the applicable estimate or signup sheet shall control only with respect to that specific service or project.

 

 Customer Duty to Inform & Liability Limitation

The Customer is responsible for ensuring that the service area is free of debris, obstacles, and other hazardous conditions prior to the commencement of services.

• The Customer must inform the Company of any debris, obstacles, underground hazards, or other conditions that may affect the performance of the services.
  
  
• The Company shall not be liable for any injury, damage, or loss resulting from undisclosed or unreported objects, debris, or obstacles in the service area.
  
  
• By accepting this Agreement, the Customer acknowledges their responsibility to disclose such conditions and agrees to hold the Company harmless for any claims, damages, or losses arising from undisclosed or unreported hazards.

Company Right to Terminate

The Company reserves the right to terminate this Agreement at any time. Termination may occur for reasons including, but not limited to, non-payment, unsafe working conditions, repeated inaccessibility of the property, violation of these Terms of Service, or operational considerations.

Upon termination by the Company, the Customer remains responsible for payment of all services performed up to the effective termination date, as well as any applicable fees outlined in this Agreement. Any prepaid amounts for services not yet rendered will be refunded in accordance with the Company’s cancellation and billing policies, minus any applicable administrative or processing fees.

Acceptance

Acceptance of an estimate sent by Company or the submission of a customer signup form constitutes acceptance of all terms outlined in this Agreement.