Services Agreement

SERVICE AGREEMENT

Welcome to Grumble Lawn Care LLC’s services. In these Terms of Service, ‘Customer’, ‘You’, and ‘Your’ refers to any individual or entity who has engaged with or signed up for our services. ‘Company’, ‘Our’, and ‘We’ refers to Grumble Lawn Care, LLC, the provider of the services outlined in this agreement. By using our services, you agree to be bound by these Terms of Service

SCOPE OF LAWN MAINTENANCE SERVICE:

Scope of Service: Standard Lawn Care Maintenance Plan

Our standard lawn maintenance plan includes regular mowing, edging, and blowing each visit.

Additional Services:

Optional additional services such as fertilization, mulching, weeding, Hedge and tree trimming, aeration, and overseeding available upon request. Company is under no obligation to perform additional services and Customer requests will be considered on a case by case basis.

Satisfaction Guarantee Terms:

Request Submission: If Customer is unsatisfied with any part of the service provided, Customer must notify Company by email within 48 hours of the completion of the service.

Immediate Resolution: Upon receiving Customer dissatisfaction report, Company will dispatch a technician to Customer property to rectify the issue.

Scope of Service: Our satisfaction guarantee applies to any aspect of our Scope of Service: Standard Lawn Care Maintenance Plan. Customer requests falling outside of the services described in the Scope of Service: Standard Lawn Care Maintenance Plan can only be considered on a case by case basis.

Customer Responsibility: To qualify for our satisfaction guarantee, customer requests must align with the specifications outlined in Scope of Service: Standard Lawn Care Maintenance Plan. Requests for services outside of this scope may be subject to additional charges.

Exceptions: Our satisfaction guarantee does not cover issues resulting from factors beyond our control, including but not limited to extreme weather conditions, natural disasters, or pre-existing conditions not disclosed during the initial consultation.

Rain or Shine Guarantee Addendum:

In instances of extreme or hazardous weather conditions, including but not limited to heavy rain, flood advisories, storms, severe heat, or freezing temperatures, we reserve the right to reschedule services for the safety of our team and clients For customers whose scheduled service coincides with hazardous weather conditions, we offer priority re-booking to ensure your needs are promptly addressed once conditions improve.

Safe Entry Responsibility:
It is the customer’s responsibility to ensure safe access to the property on scheduled service days. If the technician deems the property inaccessible due to reasons such as locked gates, loose animals, ongoing construction, excess debris, or any other safety concerns, the service may be skipped. If a service date has been skipped for being inaccessible Grumble Lawn Care LLC may reschedule a date at their discretion.

 

Customer Responsibility for Property Maintenance:

Debris Clearance Obligation:

The customer acknowledges and agrees that it is their responsibility to ensure that the property designated for service by the company is free from any debris, obstacles, or hazardous materials that may impede the service process or pose a risk to the safety of our personnel or equipment.
Exemption of Liability:

The company shall not be held liable for any damage to property or injury to persons caused by debris or hazardous materials left on the customer’s property. It is the sole responsibility of the customer to maintain a safe environment for service provision.
Right to Skip Hazardous Areas:

The company reserves the right to skip specific areas of the customer’s property or refrain from providing service on certain days if the presence of debris or hazardous conditions is deemed to pose a risk to the safety of our personnel, equipment, or the surrounding environment.
Non-Violation Clause:

The decision of the company to skip areas or entire days of service due to debris or hazardous conditions shall not constitute a violation of this agreement. The customer understands and agrees that such actions are taken solely to ensure the safety and efficiency of our operations.
By engaging our services, the customer acknowledges that they have read, understood, and agreed to comply with the terms outlined above regarding the maintenance of their property and the company’s approach to handling debris-related issues during service provision.

 

Service Schedule:

From March to November, we maintain a regular schedule of weekly or biweekly services. The frequency of service, weekly or bi-weekly, will be listed on the Invoice signed by the customer.

During the winter season, we transition to our winter schedule, continuing to provide maintenance (outlined in the Scope of Service: Standard Lawn Care Plan) albeit at a reduced frequency. You can expect one maintenance visit per month during the winter months, with the option to request an additional visit as needed. If no Standard Lawn Care services are needed, we will provide winter cleanup services. The following are our standard winter services: Leaf cleanup, branch collection, organic material cleanup.

Frequency of Services:
Customer agrees to allow flexibility of plus or minus 3 business days on the weekly or biweekly schedule.

 

 

BILLING TERMS AND CONDITIONS

Annual Contract and Payment Terms: By engaging with our services, the customer agrees to enter into an annual contract, committing to pay the monthly rate for a duration of twelve months. Payment for each month’s service is due on the first day of the respective month. Failure to make timely payments may result in suspension or termination of services.

Annual Payment Discount:
a. Customers who opt to pay the full annual amount upfront via bank transfer, cash or check will receive a 7% discount on their total bill.

Payment Schedule:
a. The first monthly payment must be completed in full prior to the commencement of the first service.
b. Customers will be billed on the first of each month for the upcoming month’s service.

Payment Terms: By agreeing to these terms, the customer acknowledges and agrees to pay the monthly service fee by the 1st of each month. Failure to do so may result in the suspension or termination of services until payment is received.

Cancellation Policy:
a. Customers have the right to cancel their service at any time.
b. A cancellation fee equal to two monthly service payments will be applied upon cancellation if two months or more remain before the renewal date. No Cancellation fee will be applied if cancellation is requested within 30 days of renewal and the final balance on the contract has been paid in full.
c. Cancellation requests must be submitted by email.

Billing Disputes:
a. In the event of billing discrepancies or disputes, customers are encouraged to contact us promptly for resolution.

Late Payments:
a. Payments not received by the due date are subject to late fees and may result in suspension of services until payment is received.
b. Customers will be responsible for any additional costs incurred due to late payments, including but not limited to collection fees and legal expenses.

Change of Payment Method:
a. Customers are responsible for updating their payment information if there are any changes to their billing details.
b. Failure to update payment information may result in service interruptions or delays.

Amendments:
a. These billing terms and conditions are subject to change at any time at the discretion of Grumble Lawn Care, LLC.
b. Any changes or amendments to these terms will be communicated to customers in writing or through our official communication channels.

By enrolling in our services, customers agree to abide by these billing terms and conditions.

 

Indemnification Clause:

The customer agrees to indemnify, defend, and hold harmless the company, its affiliates, officers, directors, employees, agents, and contractors from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

Any breach of the terms of this agreement by the customer.
Any damage to property or injury to persons caused by debris or hazardous materials left on the customer’s property, regardless of whether such damage or injury is directly or indirectly attributable to the actions or omissions of the customer.
Any third-party claims arising from the customer’s failure to comply with applicable laws, regulations, or ordinances related to property maintenance and safety.
The customer’s obligation to indemnify the company shall survive the termination or expiration of this agreement. The company shall promptly notify the customer of any claim subject to indemnification hereunder and shall provide reasonable cooperation to the customer in the defense or settlement of such claim, at the customer’s expense.

This indemnification clause shall be construed broadly to provide protection to the company to the fullest extent permitted by law.

 

Deficiencies:
While we strive for the highest quality in our services, we acknowledge that there may be instances where deficiencies arise. Customers are encouraged to promptly notify us of any deficiencies or issues encountered with our services. Customer agrees that deficiencies will be addressed at future visits. Customer agrees that dissatisfaction is not a valid reason to terminate the agreement and that the cancellation fee will apply if Customer desires to cancel the agreement due to deficiencies. Company shall not be held liable for deficiencies resulting from factors beyond our control, including but not limited to acts of nature, third-party interference, or customer negligence.

 

TERMINATION:

Termination by Company: The Company reserves the right to cancel this agreement at any time, for any reason, without prior notice to the customer.

Cancellation Fee and Outstanding Balance: In the event of cancellation, a cancellation fee may apply as outlined in the terms of the agreement. If the customer refuses to pay the cancellation fee, the remaining annual balance will become due in full immediately. Failure to settle the outstanding balance may result in further actions, including but not limited to legal proceedings to recover the amount owed.

 

Amendments to This Agreement

The Company reserves the right to modify, amend, or update any terms or conditions of this agreement at any time. Any changes made will be effective immediately upon posting on our website or providing notice to the customer via email or other means of communication. It is the customer’s responsibility to review the terms periodically for any changes. Continued use of our services after such modifications constitutes acceptance of the updated agreement